Questions & Answers
Questions?
We have the answers
Starting point
What will it cost?
The cost of cleaning is based on the type of cleaning you need and the size of your home. Extra services prices are based on what you want. See our Extra Services page for prices.
What can I expect at each cleaning?
Our goal is to make a difference with every clean. Visit our Service page for a breakdown and a checklist of everything you can expect with each service
Who will provide the cleaning products and tools?
We will provide the talent, the products, and some of the tools. You are responsible for the broom & dust pan, mop, toilet brush, and plunger. We are here to make a difference, not cause problems. For commercial space, we will provide the tools and the talent.
Can I add extra services during the cleaning process?
Unfortunately, we can't accept same-day requests. We require all services to be booked in advance, so we can ensure we have the time required to complete everything that will make a difference in your home.
Policies
What are your hours of service?
Morning cleanings can begin any time between 8 am and 9 am, and evening cleanings can begin anytime between 1 pm and 2 pm. We operate 7 days a week and close for all major holidays. we offer early mornings or late evenings for commercial
Can I be home during the cleaning?
To allow us to work uninterrupted, we ask you either leave the space entirely or stay in a room or area of your home that you can "trade-off" when the time comes. We ask that no one else be present during the cleaning. This helps us to make a difference quickly and efficiently.
How do you get access to my home?
If you have an alarm, make sure we have the key codes so we can disarm the alarm when we arrive, and set it again when we leave. We'll also need a house key if needed to access the home.
Do I need to tidy up before cleaning?
Yes, tidying up clutter on surfaces and floors before cleaning will save us time and allow us to focus on the actual cleaning. On the other hand, we would hate to make it challenging for you to find something after we've tidied it up. If we arrive to find excessive clutter requiring additional time, we'll have to charge you for the extra time it takes us to complete the cleaning.
How do you keep in touch with me about my cleaning?
We are available by text, email, or phone. We ask that you remain accessible in some way during your service in case we need to contact you about home access or anything else that may come up during cleaning.
My utilities will be interrupted on the day of cleaning, can you still come?
No, please contact us as soon as possible so we can reschedule your cleaning.
SCHEDULE & CANCELATION
What if I need to cancel my appointment?
Contact us 48 hours in advance of our visit and we’ll gladly reschedule or cancel the appointment. We do have a 25% cancellation fee for the cost of the service if the visit is canceled with less than 48 hours notice.
What if I want to reschedule my appointment?
We understand things happen and plan changes. For whatever reason, one of us is going to need to reschedule. Communication is key. Call, text, or email us as soon as you know there will be a conflict, and we'll do our best to reschedule your cleaning at our earliest convenience. We will do the same. If we have a 24-hour notice, there will be no 25% cancellation charge.
What if I forgot my appointment and your staff shows up?
In the rare circumstance that you lock us out 50% of the cleaning charge will be billed.
TRUST & SAFETY
Are you bonded and insured?
Oh yeah, we wouldn't operate if we weren't.
What is your Fair Treatment Policy?
Harvey's Professional Cleaning reserves the right to cancel any service, at any time, for any reason. Racism, sexism, disrespect, discrimination, or any form of harassment or abusive behavior toward our staff will result in immediate and permanent termination of service. (Let’s keep it professional)
What if I'm not happy with the cleaning?
We aim to make a difference in your home. If you are not satisfied with our work, please let us know immediately by phone call, text, or email, and we will make sure your concerns are resolved within 24 hours. If an item or area has been damaged in the past, improperly cared for, stained, or has aged past the ability to be cleaned, we won't be able to get it back to its former glory. The reasonable expectation is that your space will be cleaned
What happens if you break or damage something?
If something gets broken or damaged, we will take a picture of it immediately and report it to you. We are careful and considerate of each space that we clean, but every once in a while something can happen. Once we report it to you we can discuss a fair and quick resolution. We do ask that any irreplaceable items are put away and anything you are concerned about is noted during our walk-through. Please note, we don't repair or replace existing damaged or improperly installed items.
PRICING & PAYMENT
What about payments?
We accept all major credit cards, debit cards, Zelle, cash, or cash app. Payments will be due on the day the cleaning takes place, or we can keep a credit card on file and charge each cleaning after you've approved our work. You'll receive an invoice for the cleaning via email.
Do your rates increase?
Yes, we increase rates at the beginning of each calendar year to keep up with inflation.
Do I need to leave a tip?
It's up to you -it's always appreciated but never expected. It won't change the level of service we provide if you don't.
USEFUL LINKS
Mon-Fri - 9 am - 5 pm
Service Hours
We clean 7 days a week from 9 am to 6 pm for residential. We offer early mornings or late evenings for commercials.
Harvey's Professional Cleaning
Phone: 770-383-1366
Email: Harveysprofessionalcleaning@gmail.com